HCA hospitals have a reputation for excellence in innovative medicine and patient outcomes throughout our entire network of hospitals and healthcare facilities.
We're proud of this reputation, but what matters even more is how our patients view us. This year, more than 10,000 patients answered our Patient Satisfaction Survey.
Providing the highest standard of care has always been our paramount goal, so we're very happy to announce that 91.2% of our patients were satisfied or very satisfied with the “overall quality of care” they received at HCA.
In addition, 97.4% of our patients would recommend the HCA hospital where they received care to their friends and family.
- 96% of patients felt they were treated with the highest level of dignity and respect at HCA.
- 95% of patients received good guidance from the consultant in charge of their care.
- 9 out of 10 patients said that doctor's hand washing hygiene was very good or excellent.
- 87% of patients said that they received very good or excellent individual nursing care.
- Patients said our standards for comfort were very high.
